Frequently Asked Questions

For Clovis Community College and Herndon Campus

At this time, we are not providing COVID-19 testing on campus.  Although testing is now more readily available, current recommendations are limiting testing to individuals who are experiencing symptoms and have known exposure or risk factors for more severe illness.  If you fall into one of these categories, please contact your healthcare provider or the Fresno County Department of Public Health for testing.

All instruction will be provided through means other than face-to-face, so all Spring 2020 classes will end as scheduled in May. As a result, there will be no delays in posting grades. Transcripts will be ready as per the usual timeline and process.

Comcast is currently providing complimentary, 60-day internet service. More information is available here: Internet Essentials.

Comcast has also opened up all of its hotspots so you can get free WIFI.

For additional information see WIFI and Hotspot Options for Students.

You are encouraged to talk to the college financial aid staff before withdrawing from any classes. The Department of Education currently has not changed any of the requirements for financial aid or offered any relief for students or institutions impacted by the coronavirus. Withdrawing or stopping attending college can result in you being required to repay all or some of the financial aid you received. Additionally, students are required to meet academic progress standards to receive financial aid. Withdrawing from courses after the drop deadline or failing classes can negatively impact your academic progress and your eligibility for future financial aid.

In keeping with our goal of assisting in the efforts to decrease the spread of COVID-19, we will cancel all campus gatherings through June, including graduation. CCC in conjunction with division faculty will be working with the Associated Student Government leaders to develop virtual and remote celebrations that will honor your achievement. Since we are not sure how this will look, please hold on to your graduation gowns for the time being.

Graduates, You Earned This! Apply for Your Degree! You can apply via Web Advisor.

Campus is now closed.

The Crush Food Pantry is open Monday through Thursday at the Herndon Campus from 10 a.m. to 3 p.m., call to confirm hours as they are subject to change 559-325-5243.

For assistance or questions, please contact the Welcome Center at 559-325-5241 or or visit

Starting March 20, 2020, log into the Student Portal using your student ID number and password. Once you are logged in, click on the Canvas icon. This will take you to your Canvas Dashboard where each of your classes will be listed.

“Alternative delivery methods” refers to Distance Education (DE), which is defined thusly (as per 34 CFR § 600.2): education that uses one or more of the technologies listed in paragraphs (1) through (4) of this definition to deliver instruction to students who are separated from the instructor and to support regular and substantive interaction between the students and the instructor, either synchronously or asynchronously. The technologies may include –

  1. The internet;
  2. One-way and two-way transmissions through open broadcast, closed circuit, cable, microwave, broadband lines, fiber optics, satellite, or wireless communications devices;
  3. Audio conferencing; or
  4. Videocassettes, DVDs, and CD-ROMs, if the cassettes, DVDs, or CD-ROMs are used in a course in conjunction with any of the technologies listed in paragraphs (1) through (3) of this definition.

Keep checking the website for updates on options available to you. In the meantime, here is some information.

All the classes in which you are enrolled will be listed on the Canvas page. Once you log into the Student Portal and access the Canvas page, you will be able to enter your virtual classroom through the link for each class. Once there, you will find:

  • Link to zoom (video conferencing).
  • Links to online student support services.
  • A 24/7 help desk available to all students.

You may also enroll in the Canvas Student Orientation. If you have not enrolled previously, please use this link to enroll: Canvas Student Orientation. Once you’ve enrolled, you will find the following resources available in the course:

  • A student orientation which will take you through the use of basic Canvas tools.
  • Other student help links.

DSP&S students are still eligible for academic accommodations for online courses. Please note, online courses may require a different delivery method of academic accommodations. Some accommodations may not be needed, depending on the nature of the online course. Please contact the CCC DSP&S office at 559-325-5230 to discuss accommodation and/or accessibility services.

Yes, roll will be taken based on each student’s involvement in the class through Canvas. Each instructor will provide lecture as well as in-class and out-of-class work through Canvas. Students will be expected to complete all of the assigned work.

Failure to complete in-class and/or out-of-class work will affect the course grade. Check the syllabus for a grade break down and email your instructor for more information.

Grading scales should not change. Email your instructor if you have concerns.

Check with your instructor. You should be able to submit through Canvas or alternative methods.

Dual enrollment students attending class at their high schools should follow the protocols being followed at the high school of attendance.

Students who attend classes at the College will follow the protocols being implemented at the College. Email your instructor if you have questions.

Stay informed but don’t believe everything you hear or read. Make sure you are getting accurate information from reputable sources (see “Where can I get more information?” below). Practice good self-care including getting adequate sleep. Take time for activities that you enjoy and that help you to relax. Consider trying some guided meditations: Guided Meditation for Healthful Sleep.

If you need additional assistance in dealing with anxiety or other reactions to COVID-19, please review recommendations from District Psychological Services, Coronavirus (COVID-19): Managing Reactions or Visit the Clovis Health Office for information and handouts on Self Care, Sleep, Managing Stress and for information or referral for campus Psychological Services.

Where can I get more information?

Centers for Disease Control

Johns Hopkins University

COVID-19 information may change daily as scientists and healthcare professionals continue to learn more about this new virus.  The most important part of staying informed is making sure you are accessing up-to-date information from reliable sources.   Do not believe everything you hear or read on social media or online.  Double-check to make sure the information you consume is factual.  Good sources for up-to-date, factual and reliable information include: