Student Complaint Procedures
Instructions:
Students must use this form to lodge a complaint regarding a student or a Clovis Community College staff or faculty. The form MUST be completed by the student making complaint.
Thank you for taking steps to bring your issue to our attention. This will provide you with the guidelines needed to assist you in submitting and resolving your student appeal or complaint. Please follow the course of action outlined below, as stated in the Clovis Community College student handbook.
Definition of Student Complaint
Any complaint concerning an alleged unauthorized or unjustified act or decision by a staff member not involving sexual harassment and/or discrimination which adversely affects the grade, status, rights, or privileges of a student is the concern of the Clovis Community College administration. If unable to resolve situation through complaint process, please refer to Board Policy AR 5530 for grievance process.
A student who has a complaint may take action in the following sequence:
- Discuss the problem with the individual involved.
- If a mutually satisfactory understanding has not been reached at step one, please complete the Clovis Community College Student Complaint Form and return it to the Office of the Deans, suite (AC2-235). The appropriate Dean will review the complaint and will forward the complaint to a Department Chair when applicable. The Department Chair will review and attempt to address/resolve the complaint.
- If the student's concern(s) remains unresolved after step one and step two, the complaint will be forwarded to the appropriate Dean for further consideration. The Dean of Instruction will review the complaint and outcomes of past steps and attempt to address/resolve the complaint.
- If the student is not satisfied with the outcome at step three, as a final step, the student may petition the Vice President of Instruction and Student Services.
| Area of Instruction | Department Chair |
|---|---|
| Natural & Health Sciences | Jared Rutledge jared.rutledge@cloviscollege.edu Phone: 559-325-5395 Office: AC3-129 |
| Math & Engineering: - Engineering - Math - Automation, Robotics, and Mechatronics |
Jamie Shepard jamie.shepard@cloviscollege.edu Phone: 559-325-5323 Office: AC3-237 |
| Student Services: - Counseling - Interdisciplinary Studies - Student Success - Tutoring |
Ryen Hirata ryen.hirata@cloviscollege.edu Phone: 559-325-5321 Office: AC2-133 |
| Physical & Computational Sciences: - Chemistry - Computer Science - Cooperative Work Experience - Geology - Information Systems - Instructional Designer - Physics |
David Cao david.cao@cloviscollege.edu Phone: 559-325-5206 Office: AC3-147 |
| English & Library | Jennifer Simonson jennifer.simonson@cloviscollege.edu Phone: 559-325-5272 Office: AC2-215 |
| Athletics & Humanities | Anna Martinez anna.martinez@cloviscollege.edu Phone: 559-325-5322 Office: AC1-182 |
| Social Science 1: - Anthropology - Geography - History - Political Science - Psychology |
Laurie Taylor laurie.taylor@cloviscollege.edu Phone: 559-325-5396 Office: AC1-284 |
| Social Science II: - Accounting - Business - Criminology - Early Childhood Education - Economics - Education - Marketing - Sociology - Statistics |
Dennis Montejano dennis.montejano@cloviscollege.edu Phone: 559-325-5343 Office: AC1-276 |
Individuals seeking information and/or resolution of alleged acts of discrimination are directed to contact the Dean of Students at 559-325-5230. We appreciate the steps you are taking to resolve this issue.
